Vivinavi : Seattle : (United States) Seattle

Technology Services Analyst [ https://www.governmentjobs.com/careers/kingcounty/jobs/4661951 ] 09/17/2024 03:56 PM PDT
King County is driving to become the best run government in the country. For King County Information Technology (KCIT) that means innovating and iterating on how we deliver high quality services and solutions to our customers.  
 
KCIT's Customer Support Services (CSS) team is seeking to hire Technology Services Analysts. As a Technology Services Analyst you will be responsible to provide support in fulfilling incident and requests assigned to any of the End User Services teams in CSS. The primary focus will be providing level 1 technical support to restore end-users' normal daily operations in a complex, distributed computing environment within the agreed upon Service Level Agreement or within a reasonable timeframe. You will focus on incident and request tickets assigned via the helpdesk software. (Includes but is not limited to: Help-desk support, User Account Creation and Maintenance, File Share Administration, Break/Fix issues, Lifecycle upgrades, Software / Hardware deployments, etc.)
 
**King County Department of Information Technology (KCIT) *
*KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
 
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx   body { font-size: 1em; font-family: Arial, Verdana, sans-serif; font-weight: normal; font-style: normal; color: #333333; }

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