びびなび : シアトル : (アメリカ合衆国) Seattle

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Utilities Billing Manager [ https://www.governmentjobs.com/careers/bellevuewa/Jobs/4164286?utm_medium=email&utm_source=govdelivery ]
Are you a talented, experienced billing management specialist who is passionate about putting your skills to use for the good of our vibrant community. This position will be responsible for leading and managing the Utilities Department Billing and Account Management team to accomplish three primary goals:

* Ensure efficient bill management, bill payment, clear and on-time customer communication. 
* Provide customer service in an effective and efficient way through standard processes, performance management, and employee empowerment.
* Ensure staff members have access to tools and skills to allow them to provide excellent customer service so that the Utilities department can uphold high customer satisfaction levels.
The Billing Manager will perform supervisory and administrative work in the management of Utility Billing Account Representatives who work with the public and whose interactions are directly related to utility services, programs, rates, policies, and procedures.

The Billing Account Representatives team is part of the Business Services Group within the Resource Management and Customer Service Division (RMCS) of Utilities. It is comprised of eight full-time employees and one limited time employee: a manager, and seven billing account representatives (BARs).  

The team is responsible for approximately 39,000 customers who are billed in 8 billing cycles of approximately 4,850 customers each. These cycles are assigned to the BARs for pre-billing and account management. The team answers approximately 33,000 phone calls a year and processes approximately 4000 customer moves.  
The systems currently utilized by the Billing team are being replaced with new, more comprehensive solutions. This position will be working with the systems implementation teams and the Business Systems Manager to ensure a smooth transition to the new systems.  body { font-size: 1em; font-family: Arial, Verdana, sans-serif; font-weight: normal; font-style: normal; color: #333333; }

 


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