びびなび : シアトル : (アメリカ合衆国) Seattle

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Account Representative- Utility Billing (Limited Term) [ https://www.governmentjobs.com/careers/bellevuewa/jobs/4704921?utm_medium=email&utm_source=govdelivery ]
The City of Bellevue is currently accepting applications for *Account Representative- Utility Billing*. Bellevue has approximately 38,000 customers who are billed in 8 billing cycles of approximately 4,750 customers each. These cycles are assigned to Account Representatives for pre-billing and account management. This position involves a high degree of contact with the public. This person answers concerns, questions, and complaints from Utility customers- either by phone or in person. This person also uses math skills to calculate bills and adjustments. Communication skills are used to deal with customers who are unhappy or may require special assistance. There are some clerical duties that are performed in an automated environment.  This position works under the moderate to general supervision of the Utility Billing Manager. 

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