Vivinavi

Procurement Operations Manager

Procurement Operations Manager [ https://www.governmentjobs.com/careers/kingcounty/jobs/4674284 ] 09/30/2024 11:34 AM PDT
The Centralized Procurement & Payables section in the Finance & Business Operations Division has a new opportunity for a *Procurement Operations Manager.*

This role will be essential in reshaping how public procurement is viewed in an organization that is the 11th largest county in the U.S. by population yet ranks only 15th in total spending. The individual will be chartered with operationalizing the vision of the Chief Procurement Officer. Improving the customer and supplier experience while generating efficiencies that allow for an economy of scale that demonstrate our fiduciary responsibility entrusted to us by the citizens of King County.
 
The diversity of our centralized procurement team is driven by the variety of services King County agencies deliver to our citizens. Core to our charter is to help them successfully deliver those services.  This currently involves $4 Billion dollars annually and is estimated to continue growing as King County invests in capital improvements in the future.
 
The *Procurement Operations Manager* will be responsible for helping the Chief Procurement Officer transform their vision into reality through creating, guiding, and mentoring the procurement teams focused on Goods & Services, Construction and Architecture/Engineering and Professional Services.
 
This will require implementing strategic goals related to identified initiatives and being able to guide the team from ideation, through initiative creation, with the potential result being a stable program structure with metrics and reporting.
 
Change management will be a large component of this individual’s responsibility. This means understanding workforce management, performance measures, policies, best practices, and initiatives related to the procurement of Goods & Services, Construction and Architecture/Engineering and Professional Services.
 
While fostering a culture of trust and innovation they must embrace, equity and social justice for employees, customers, and suppliers with a willingness to drive operations on measurable performance and accountability. The candidate will utilize internal and external resources, technology, and continuous improvement techniques to report metrics, improve processes, create more capacity, and deliver greater value to customers and community.
 
If you are an exceptional communicator, a meticulous project manager who excels at cross-team collaboration and are dedicated to driving operational efficiencies while mitigating risks, we would like to hear from you!
[ https://kingcounty.gov/legacy/depts/finance-business-operations/procurement/about-us.aspx ]
Procurement & Payables [ https://kingcounty.gov/legacy/depts/finance-business-operations/procurement/about-us.aspx ]: Our value stream begins with purposeful procurement planning, incorporates strategic sourcing, a streamlined solicitation process, and post award metrics to ensure that our contracts are providing the quality, cost, delivery, and service we expect. We leverage people, process, and technology to achieve these outcomes. Our Goods and Services staff is responsible for procuring materials, supplies, equipment, and services in support of King County's operational needs.
* *
*Scope of Job Duties:* In relation to the purchasing of Goods & Services, Construction and Architecture/Engineering and Professional Services:

* Ensure delivery quality standards are met.
* Ensure that processes are well documented, clear, and transparent.
* Handle operational escalations from supervisors and customers.
* Champion constantly improving the customer/supplier experience.
* Build and maintain a Return on Investment (ROI) model for recommended operational changes and improvements.
* Guide the supervisors through the necessary cultural change management steps to implement the vision of the Chief Procurement Officer.
* Be the representative of the Chief Procurement Officer’s vision in operational matters related to the purchasing of Goods & Services, Construction and Architecture/Engineering and Professional Services. 
* Champion Lean and Equity and Social Justice.
* *
*Key Responsibilities:*

* *Operational Oversight:*
* Manage daily operations across multiple work units ensuring all operations are carried out in an efficient and consistent manner and meet promised service level agreements. Address any issues or discrepancies in the production or service delivery process.
* Analyze data to identify trends, inefficiencies, and areas for improvement.
* Identify and then standardize the necessary reports on operational performance, including key metrics and KPIs.
* Ensure all operations meet the quality standards.
* Ensure that customer service standards are maintained or exceeded, address customer complaints and issues promptly and effectively.
* Manage and allocate resources effectively to meet operational goals.
* Assist CPO in the creation of operational budgets through identification of incremental, and justifiable, staffing adjustments.

* *Leadership:*
* Model the way for others, especially involving everyday actions and behaviors that are consistent with King County values.
* Lead, mentor, and develop supervisors and team members.
* Motivate and guide team members to exceed performance expectations.
* Manage performance by providing constant constructive performance feedback.
* Assign responsibilities, set goals, and monitor progress to ensure objectives are met.
* Foster a positive, inclusive, and respectful work culture.
* Drive results by holding self and others accountable.
* Be a champion of Lean and Equity and Social Justice

* *Process Improvement:*
* Identify areas for process improvements to enhance operational efficiency and productivity.
* Analyze data to identify time saving opportunities.
* Implement best practices and streamline processes to reduce process time and increase efficiency.
* Collaborate with other departments to ensure seamless integration of new processes.

 
*Minimum Qualifications:*

* *Experience as a people leader in a multi-faceted organization *including building cohesive teams and working collaboratively at all levels in a hybrid/virtual environment.  
* *Experience managing daily operations* across multiple work units for a large operational department/division/agency. 
* Experience with data analysis and reporting metrics. 
* Experience identifying, analyzing, and implementing process improvement projects.
* The ability to effectively have “Crucial Conversations” with staff. 
* Strong communication, interpersonal, writing and customer service skills. 
* Intermediate level of technology proficiency using MS Office Productivity tools in your daily work 
* Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products.
* Ability to work with people from diverse backgrounds.
* *
*We would love it if you had:*

* Experience supporting multiple and diverse divisions through a centralized procurement model.
* Change management experience.
* Experience with MS Project, Visio, SharePoint, Teams and other collaborative online tools.
The Procurement & Payables [ https://kingcounty.gov/en/legacy/depts/finance-business-operations/procurement ] Section is part of the larger Finance and Business Operations Division [ https://kingcounty.gov/depts/finance-business-operations.aspx ] portfolio of countywide services. FBOD’s vision *“Count on Us”* reflects the division’s deep-seated commitment to customer success, equity, employee engagement, resource stewardship, and operational excellence. If these values align with your own, please apply and join FBOD for a rewarding career!

*Position Information:*

* *Work Site Details: *The work associated with this position will be hybrid/remote as required by business needs.
* *Location Requirement: *Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
* *Work Schedule: *This position is Exempt from the provisions of the Fair Labor Standards Act and therefore is not overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek; normally 8:00 a.m. - 5:00 p.m. Monday through Friday. 
* *Union Representation:* This position is not represented.
Employees will be provided with a County issued laptop. When working remotely employees must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work, remain available and responsive during scheduled work hours, and follow FBOD’s Hybrid and Remote Guidelines including on-camera participation during virtual video meetings. King County has a robust collection of tools and resources to support working remotely.

*The Application/Selection Process:
*The recruitment for this position is open to all qualified candidates. A completed King County Application is required. Applicants from this recruitment may be used to fill future opportunities in this job classification. *We highly recommend that you also provide a resume and cover letter* addressing how you meet the minimum qualifications and why you are interested in this position.

The selection process typically consists of a phone screen, video interview, and reference checking.  For some positions the process may also include skill testing, writing samples or additional interviews. Candidates will be updated on the status of their application via the email address used to apply.

*Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options.*

If you have any questions or concerns while applying, please contact:
*Liz Callahan*, Senior Recruiter
Liz.callahan@kingcounty.gov  body { font-size: 1em; font-family: Arial, Verdana, sans-serif; font-weight: normal; font-style: normal; color: #333333; }

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